Technical Field Support Engineer, ADB Safegate, Vantaa
Technical Field Support Engineer
This role is well matched for a technical person, who enjoys being a link between customers, sales and other internal departments. You thrive in an international company and find being a crucial part of overall customer satisfaction highly meaningful. Airport environment and being part of it’s functionality is part of the charm: Your input enables airports to operate more safely, efficiently and sustainably. In addition, you get to travel and come across different cultures and people.
The comprehensive role of a Technical Field Support Engineer consist of the following:
· Provide remote or on-site technical support for our customers
· Provide technical support to ensure customer specification requirements
· Piloting and implementing new product and solution in coordination with Sales
·Service and trouble shooting tools/spares
· Provide Training to end users
· Co-operate with and provide expertise to regional Service unit
· Create quality reports after site visits and list issues which require corrective actions
· List all helpdesk issues and forward corrective actions according to ADB Safegate process requirements.
· Participate in closing reviews to ensure all learning from problem site is gained into business,
whether product or skill learning for individuals raising training requirements
Sales & field support
· Support with quotation
· Support sales to create pricing tools for partners
Must-have’s to succeed in this role
-Technical background: electrical and/or electronic engineer
-Excellent oral and written communications skills in Finnish and English, Russian is seen as an absolute advantage
-Commercial sensitivity and driven by customer satisfaction
-Ability to build relationships and will to help people by problem-solving and top notch service
-Ability to travel at least 50 days a year
What’s in it for me?
You get to combine your technical expertise with your people skills and do so in a communal and international working environment, where there are no two days alike and you have all the support for your professional growth. You will receive training on ADB SAFEGATE equipment and standard. Despite the size of the organisation, you enjoy the benefits of a rather compact team here in Finland. The office in Vantaa is shared with 10+ employees that gather around for breakfast and change of thoughts and share a game of badminton every week.
Intrigued? Please send your CV and application via the link below. The position is filled as soon as a suitable candidate is found. For more information please contact Rainmaker Recruitment Consultant Anna Martinsen p. 044 755 3902.
Application deadline: 31.3.2018 (Or until a suitable candidate is found)
ADB SAFEGATE is a leading provider of solutions that boost efficiency, improve safety, raise environmental sustainability and reduce operational costs for airports. The company partners with airports to explore their current situations, identify bottlenecks and jointly solve them through integrated solutions that address airport operations from approach to departure. These solutions tackle every aspect of traffic handling and guidance, from approach, runway and taxiway lighting, to tower-based traffic control systems, to intelligent gate and docking automation. ADB SAFEGATE has more than 900 employees in more than 20 countries and operates in more than 175 countries, serving more than 2,500 airports.
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